Do you provide design and layout services?
What are your terms of payment?
How do you handle sales tax?
How can I make a payment?
Can I pay by check, money order, or C.O.D.?
What is your refund policy?
What if I am not satisfied with printing product I receive?
Can I cancel my order?
What if my order is incomplete?
Can I place a custom order online?
How do you count turn around time?
Do you offer Rush services?
How do you ship products?
How do I track my package(s)?
Do you ship out of United States?
Do you deliver to military address?
What are your file requirements?
What color standard do you require?
Can I request spot color?
What type of proof format do you offer?
What do I have to know about proof?
Can you guarantee reproduction of color?
What paper stock do you offer?
What kind of coating do you use?
Is your site secure?
Does Rabbit Print share the information it receives?

Do you provide design and layout services?
We are currently NOT offering design services. You may contact our parent company 101Color for creative design or print layout services. Click here to visit www.101color.com.

What are your terms of payment?
We require full payment, including shipping and handling, and applicable sales tax with order. 8.25% sales tax is added for all California orders. We will not process your order until payment is received.

How do you handle sales tax?
All California orders are subject to 8.25% sales tax. If customer is tax exempt, exemption certificate must to be faxed to 408-451-9966 or mail to
Rabbit Print
P.O.Box 612192
San Jose, CA 95161

How can I make a payment?
We accept Paypal, Visa, MasterCard, American Express, and Discover Card through Paypal's Shopping Link. For online orders, we do not currently accept checks, money orders, or direct wire transfers. However, these forms of payment are accepted for custom orders.

Can I pay by check, money order, or C.O.D.?
In the event that a credit card payment is not possible, we do accept money orders from U.S. Bank. We do not make arrangements for C.O.D. and Money order must be received prior to printing. Please make money order payable to Rabbit Print and forwarded to the following address:
Rabbit Print
P.O. Box 612192
San Jose, CA 95161
Please make sure to include your order number to ensure proper processing.

What is your refund policy?
All sales are final since each order is unique to each customer and it has no re-sale value. No refunds are given once your order has been verified.

What if I am not satisfied with printing product I receive?
Rabbit Print is committed to customer satisfaction. In a case of manufacturing error, defects and/or damages, we would gladly rerun the job at no charge. Claims for defects, damages, or shortages must be made by the customer in writing within 3 business days of receipt of job. Please make sure to include order number, name, e-mail address you used to order, contact phone number and reasons for dissatisfaction. In order to receive replacement, customer must send us at least 5 samples within 10 business days at their own expense from the time when the delivery was received. If no such claims are made, Rabbit Print and customer will understand that the job has been accepted. We reserve the right to judge what a manufacturing error and defect is.

Can I cancel my order?
If cancellation happens prior to proof or production, then a 10% cancellation fee will be charged. Once your order has been verified and sent to press, it cannot be cancelled.

What if my order is incomplete?
If you have received your order and believe that it is not complete, please review the details of your order to verify that all items have shipped together by Login into My Account. If order info in My Account does not match what you've received, please contact us.

Can I place a custom order online?
No, however, you may complete the form on Custom Order page or call us at 877-827-9862 about your custom projects.

How do you count turn around time?

Turnaround time starts when we receive proof approval, not from when the order is first submitted. If you do not require a proof, turn around time starts one day after order placement.

Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Reverted" and your turnaround time will be reset. There is a $10 resubmission charge for each order plus additional proofing cost if required. Therefore, please make sure that every file you’re submitting is working properly and final.

Average turnaround time is 5 business days after proof approval, but not guaranteed. Items that requires bindery (ie, 4 Color Envelopes, Catalogs, & Folders) takes average 5 to 10 business days after proof approval. Allow additional business days for delivery. Currently, it takes 2-3 business days for California address delivery.

Rush printing and delivery services are available, please contact us for detail. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.

Do you offer Rush services?
Yes, we do offer Rush printing services. You can expedit your job to either 1 Business Day or 2 Business Day Express for additional charges. Order submitted after 10:00AM, will not get scheduled until the following business day. Please contact us if you need to rush your project.

How do you ship products?
All orders are shipped by UPS Ground. If you need other shipping options, please contact us and we can arrange Next Day or 2nd Day Air with additional charges. Rabbit Print assumes no responsibility for delays caused by delivery carriers, action of government, acts of God or any damages resulting from the failure to receive a job on time (such as customer's delay in response, last minute changes or corrections etc). Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

How do I track my package(s)?
Once your order is shipped, you'll receive an e-mail notification with tracking number. Then you can access www.ups.com to check the status of your shipment.

Do you ship out of United States?
Currently, we do not ship outside of United States.

Do you deliver to military address?
Currently, we do not deliver to military address.

What are your file requirements?
We prefer to accept Adobe Acrobat Document .pdf. All the files have to be at least 300 dpi (dots per inch). We cannot process orders that do not meet the minimum requirements. One dot is the same as a pixel. So, at 300 DPI a 1" x 1" image should be designed as 300 x 300 pixels. All files should be in PC format. If file types other than .pdf such as .eps, .jpg, .ps, .psd and .tiff., please add $5.00 for file processing fee. If you mail us a file on disk, please add $10 for processing fee. Currently, we do not accept MAC files. We apologize for any inconvenience. Please allow at least 1/8" for bleed. Your bleed area will be cut off, so do not include any text or important design elements in your bleed area. For more information please refer to Graphic Submission Guidelines.

What color standard do you require?
The file must be using four-color inks: Cyan, Magenta, Yellow, Key (Black). Black used need to be no greater than 40%-C 40%-M 30%-Y and 100%-K. If you are using any other color standard such as RGB, please convert it to CMYK. The color standard conversion may cause color to shift. Color may vary from those that are viewed on your computer monitor.

Can I request spot color?
Yes, we do offer spot color on letterhead, envelopes, and custom projects. For custom project which requires spot color, pricing will be relatively higher since custom jobs are run individually. Please contact us to request quote.

What type of proof format do you offer?
Rabbit Print offers the option of PDF proof, hard copy proof, and no proof. PDF proof is $5.00 and for hard copy proof pricing please refer to the chart below or simply go to the shopping section.

What do I have to know about proof?
Customers are 100% responsible for the accuracy of layouts and contents. Please pay extra attention for current U.S. Postal regulations for post card’s backside layouts. Customers are 100% responsible for complying with current U.S. postal restrictions for printed materials. In an effort to keep costs down and pass those savings to our customers, we do not review documents for content or spelling. Once a job is verified or approved by customer and sent to press, no changes are allowed.

Can you guarantee reproduction of color?
We will reproduce color from submitted digital files as closely as possible but due to uncontrollable circumstances, we are not liable for variances in color, shade, or texture of finished products, and from original order to reorder.

What paper stock do you offer?
Depending on the project, we use 14-point card stock, 80lb gloss book, 100lb gloss book, and 100lb gloss Cover with free aqueous coating on the color side(s). Time to time, we use different paper suppliers, while the weight of the paper stays the same, there may be slight variance on the color and texture of the paper.

If you project requires a different stock, we'll be more than happy to quote it as a custom project, please contact us.

What kind of coating do you use?
All products are finished with an aqueous coating on color side(s). UV coating is also available, please contact us for pricing details.

Is your site secure?
We are committed to protect our users' information. We use SSL (Secure Sockets Layer) encryption software to protect sensitive information online and also we take every precaution to protect our user’s sensitive information off-line. User’s information are kept in secured servers. For payment gateway, we've selected to use Paypal to handel all payment. For more information regarding security on Paypal, please visit www.paypal.com.

Does Rabbit Print share the information it receives?
We make every effort to preserve user privacy and do not sell or share users' info to others, unless if it is required by law or when we believe release is appropriate to comply with law.